Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Answer Guarantee

  • Our group of technicians will try their best to reply to your support enquiries in up to 1 hour. If, however, the difficulty you have encountered calls for aid from our Admin =Department,= we will send the ticket to the person on duty and will post a comment to inform you.

  • Top quality support service
  • Top–quality Tech Support Service

  • Our technical assist Dept will be working for you 24x7 to to take care of all support inquiry tickets that you submit. We offer customer support for all applications that are pre–installed on your machine. These include our in–house made Web Control Panel, the selected Operating System and the server administration panel (in accordance with the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • Each part of the Web Control Panel that is available without charge with your VPS features an internal collection of articles. You will see a number of in–depth how–to articles and reviews and a number of step–by–step video courses that demonstrate all the normal site management responsibilities. You can get access to them by hitting the Help or Video buttons in the top right corner of each Control Panel section.