Customer Support Channels

  • 1 hour ticket response time
  • A 1–Hour Support Ticket Response Guarantee

  • Each help request you send to us will be responded to within maximum 1 hour. If your trouble ticket or email requires further assistance from a system administrator, we will timely forward it and leave a comment to notify you that your case is being worked on. If you order the Optional Admin Services package, all of the tasks included there will be performed at a time of your liking.

  • Top quality support service
  • A Top–Notch Help Desk Service

  • Our tech support team will be at your disposal 24x7x365 should you need assistance with the Web Control Panel or with any of the applications that we pre–install on your behalf on the dedicated hosting server. And if you require help handling the standard administration tasks on your dedicated server, you can take a look at the Optional Admin Services package, that includes backup hard drive storage space, OS updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting procedures, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Web Control Panel was pre–installed for each dedicated server. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will walk you step by step on how to use it. Most of the help articles in addition video versions which demonstrate all the actions that you can carry out in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each Web Control Panel section.