Although this isn't the keyfactor for you to recognize a dependable cloud web hosting provider from a bad one and a reseller from a real provider, the option to call and consult with a live person is a sign that you are not working with a one-person service provider and that you'll be able to get in touch with somebody any time you're in need of assistance. The telephone support for website hosting services may range from common to experienced, so the problems which can be resolved with a phone call vary depending on the provider. In the general case, these issues are simpler and feature billing or first level tech issues since more complex matters generally require a support ticket where both you and the administrators can follow the proceedings with a particular issue. However, having the option to phone call your provider will save you a lot of time and efforts for the multitude of tiny problems which may eventually appear at the time you manage your website hosting account.

Phone Support in Cloud Web Hosting

As we have live phone support 14 hrs per day, you're able to call us and speak with one of our customer support representatives to get more info about all of the Linux cloud web hosting that we offer and ensure that our servers match the system requirements for your websites before buying anything. For your convenience, we now have phone numbers on three continents so you are able to call the one nearer to you - in the USA, the United Kingdom or Australia. In case you're already an existing customer, you'll be able to call about general and billing matters, and about some tech ones. If the problem is strictly technical or it can take longer time to investigate, you'll have to employ our ticketing system, which will enable both you and our tech support team to keep track of the info provided by each side.

Phone Support in Semi-dedicated Servers

When you want additional information regarding the semi-dedicated hosting service that we supply, you have the option to call some of the three support lines we have around the world - in the United States, the UK and Australia. In this way, you are able to check in advance whether our services are appropriate for your web sites. In case you're already our client and you own a semi-dedicated account, you'll be able to get in touch with us on the phone for fourteen hours every day about any type of billing or general issues. For strictly technical troubles you can take advantage of our ticketing system and communicate with our technical support as sometroubles simply require longer time to be solved, but we can assist you over the phone with a number of minor tech issues as well, saving you efforts and time.