If you’re a site owner, a problem could always show up and it does not necessarily have to be connected with the web hosting service. For instance, something could go wrong when you bring a web-based app up to date or some vital data might be modified or erased by chance. Whatever the essence of the problem is, you will need to contact the respective client care staff and ask them to restore a backup or to help you resolve the problem that you are confronting. How timely they will do that will predetermine the interval of time that your websites will be offline. For given websites like community portals or web stores, an oft-repeated downtime period often means lost visitors and money. For this reason, it is extremely important for you to use the services of a hosting company that offers not only a good customer service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from our company, you can just forget about waiting for hours and hours, or even all day, to obtain an answer to a support ticket or an email. Irrespective of when you touch base with us, we’ll get back to you within sixty minutes max with any technical and sales questions that you might have. The fact is, our real reaction time almost never surpasses twenty to thirty minutes. Since we are available to you 7 days a week, you will always obtain support in a timely manner and we know just how crucial this is in the Internet age. As soon as you contact us, we’ll reply to your inquiries. If you bump into any technical issue, we’ll resolve it for you, or we will provide you with all the needed information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client service team reps are available at all times and they will reply to any trouble ticket that you send from the hosting Control Panel within no more than 1 hour. The response time is guaranteed regardless of whether you have a general query connected with your semi-dedicated server or you run into a predicament and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we are available 24 hours a day, 7 days a week, 365 days a year to tackle any billing, technical or general issue. If you get in touch with us about anything that’s within our capability, we’ll sort it out before we respond, which implies that you will not have to wait around for hours or days while the problem persists. In case there’s something that you need to do on your end, we will give you the needed details – what possible solutions to try, what steps to take, etc.