A live chat is one of the ways of communication supplied by some web hosting providers as part of their support service. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical assistance. This way of contact is faster compared to a support ticket and it makes it much more unlikely to misunderstand or misspell something in comparison to a phone call with a representative. What's more, if the trouble that you have needs some time to be reviewed and taken care of, you are able to do something else meanwhile instead of just waiting, as you'd have to do when you call. You can also use a live chat support service completely free as long as you have web access even if your hosting provider is based in another country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Web Hosting

In addition to the phone and ticket support, we supply live chat support too. You are able to get in touch with us every single day, which includes weekends and holidays, and we will give you more information about the Linux cloud web hosting that we provide if you are not a customer yet, or about basic and billing questions when you already have a user profile. Though for strictly technical matters you will have to open a trouble ticket to the tech support team, because such matters require additional time to be resolved, you may still contact us on the live chat for some tech details. For instance, we will assist you to set up an email address in your email client or troubleshoot multiple issues, saving you considerable amount of time. Even when our telephone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as standard with our services, so that any time you have any kind of questions for our semi-dedicated hosting service, you'll be able to contact our customer support team whenever you need no matter if you've already obtained your account or not. In general, the chat service is for pre-sales, billing and general questions and issues, still we're able to help you with quite a lot of technical questions as well. We can help you choose the optimal plan for your sites in case you don't have an account yet, we can reply all of the billing questions or concerns you may have or we can assist you with installing your new email address on your computer or smart phone - all this will be done promptly since our live chat service is available all the time, each and every day. Any time you want assistance, you're able to talk with an agent and save time and effort.