There are a handful of ways to contact the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you select is a trouble ticket system. It’s the least complicated correspondence channel for different reasons. If no tech support staff member is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably hit home. Also, you can copy & paste large bits of info without needing to worry about typographical mistakes, and in case a given problem needs more time to be solved or a number of replies must be exchanged, all the info will be in one place, so either party can always see the comments supplied by the other one. The downside of using tickets to contact your web hosting provider is that they’re usually separate from the hosting platform, which implies that if you need to provide info or to follow directions, you’ll have to use no less than two separate systems and this number could rise in case you want to manage several domains. Furthermore, a lot of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you won’t ever need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while you’re browsing your website files or updating various account settings. The ticketing system is being closely monitored 24-7 by our technical support engineers and the response time is maximum one hour, but it seldom takes more than 20 minutes to receive support. In stark contrast to other companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you need and request info in regards to any billing or technical issue. Moreover, you can read a collection of help articles, which will help you resolve the most commonly confronted challenges yourself.

Integrated Ticketing System in Semi-dedicated Servers

We find it more convenient to manage everything from one single location, which is the reason why we have implemented a support ticket system into the in-house created Hepsia Control Panel, which is available with every semi-dedicated server package. This will allow you to handle the communication with our customer support staff together with your semi-dedicated account, which suggests that you won’t have to remember additional sign-in credentials for another interface. You’ll be able to submit a new ticket or to track the status of an old one with less than several clicks while you are browsing the files hosted in your semi-dedicated account. Additionally, you can search through older tickets using a clever search filter or check relevant knowledgebase articles, which offer solutions to commonly faced difficulties. The inbuilt ticketing system is monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there will always be someone to help you out.