The customer support that you can get from your cloud web hosting supplier is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have some technical issue with a current account. Prompt and accurate information about a question or an issue can save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from an actual website hosting provider and not from some reseller. If you purchase a hosting account through a company that does not own its servers and it can't access them directly, it's very likely that you will wait for a couple of days so as to have an answer to any query, which means that your web sites may remain offline for quite a while. However, a company that offers numerous ways of communication and has a support staff available at any time can assist you right away and help you limit or totally avoid any downtime and possible losses.

24/7 Customer Support in Cloud Web Hosting

All of our Linux cloud web hosting feature 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our services before you make an order or you are a current client and you have a question or a difficulty, you are able to contact us at any time, including holidays and weekends. We have a number of channels to get in touch with us - several telephone lines around the globe for your convenience as well as live chat support for billing, pre-sales and basic questions; emails and support tickets for more complex matters or any matters that require more time to investigate and handle. In contrast to a number of other web hosting service providers, our trouble tickets come with a warranted max response time of just 1 hour, therefore regardless of what the issue is, it'll be resolved on time and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated hosting service that we provide come with 24/7 customer and technical support, which means that whatever the issue you have, you will be able to contact us and we will assist you straight away. Our guaranteed answer time for any email message or support ticket that you open from your Hepsia website hosting Control Panel is only one hour; usually the reply time hardly ever exceeds 20 minutes. Furthermore, we provide phone support with several local numbers worldwide as well as a live chat, so you'll be able to get in touch with us and receive more info about our services even if you don't have an account yet. We are able to assist you with nearly any question or a problem you have - payment methods, plan features, e-mail setup, website hosting account settings, etcetera. If you employ our services, you will never experience a situation where you should wait for a day or two to get a problem solved like you may need to do with numerous other service providers.

24/7 Customer Support in VPS Servers

If you rent a Virtual Private Server from us, you'll be able to contact us 24/7 for every server-related issue or forvarious problems and questions associated with the pre-installed software the server comes with. If you have not purchased a VPS server package yet, you'll be able to learn more details about our solutions by giving us a call or through the live chat service. For more technical problems, you will be able to send an e-mail message or open a ticket via your billing Control Panel and you'll get support within no more than an hour regardless of the time of the day, even on weekends and holidays. The actual reply time normally does not exceed 30 minutes. In case you're looking for assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade which you can include to each and every VPS package and our admins can help you with any set up or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Servers

If you purchase a dedicated server through our company, you're able to contact us at any time using a number of channels and the max time that you will have to wait for a response is approximately one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything relevant to the applications which are pre-installed on your server. To get in touch with us about a technical matter, you can open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any basic questions or you'd like to find out about our hosting solutions before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in different countries around the world. In case you'd like to receive support for third-party software that you cannot install or manage efficiently, you will be able to add the Managed Services upgrade to your package and our system administrators will assist you.